Returns & Exchanges

We want you to love your new kate spade new york discovery; however, if you are not completely satisfied, we accept returns of unused, unworn, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached to receive a full refund to your original payment method.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal, or opt for a QR code for a printer-free drop-off experience.

• 3.
  Pack Your Items

  Securely pack your merchandise in the original shipping box or a sturdy carton, ensuring all original tags and the packing slip are included.

• 4.
  Ship and Track

  Drop off your package at any authorized FedEx location and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.